Online
Self-Guided Digital Tools
Access evidence-based trauma screening tests, safety plans, and printable worksheets to complete at your own pace.
Explore Digital Tools →Accessing PTSD Support & Recovery
Providing step-by-step pathways to crisis lines, clinicians, and family resources across Australia.
Taking the First Step to Lived Recovery
Acknowledging that trauma is affecting your health is a significant step. We recommend booking a double consultation with your local GP. They can complete a Mental Health Treatment Plan, providing Medicare subsidies for clinical therapy sessions.
Use our diagnostic fact sheets to understand your symptoms and identify triggers, then explore our referral databases to connect with EMDR or trauma-informed psychologists near you.
Supporting a Partner, Friend, or Colleague
It is difficult to watch a loved one struggle with flashbacks, anger, or isolation. You cannot force them into treatment, but you can create a safe environment, help research options, and learn how to manage stress together.
Access our specialized carers guides to learn safety planning templates, warning signs, and ways to support your own psychological wellbeing.
Immediate Crisis Actions & Hotlines
If you are experiencing panic, an active flashback, or feel completely overwhelmed, try utilizing grounding techniques: plant both feet firmly on the floor, look around the room to name 5 things you can see, 4 things you can touch, 3 things you can hear, 2 things you can smell, and 1 thing you can taste.
If you feel unsafe or have thoughts of self-harm, please call Lifeline (13 11 14) or call 000 immediately.
Our Support Pathways
We facilitate access to clinical care in multiple formats to suit your location, availability, and needs.
Phone
Telephone Support Lines
Call our support line for active listening, clinical directory referrals, and local health pathway guidance.
Call 0417 011 738 →
In-Person
Face-to-Face Consultations
We guide you to registered clinical psychologists and EMDR practitioners in Melbourne, Victoria, and metropolitan areas.
Find Local Clinicians →
Telehealth
Regional Telehealth Consults
If you live in regional or rural Australia, access subsidised psychological therapy via secure online video consultations.
Book Telehealth Session →How to access clinical support in Australia
Follow these steps to access subsidised psychological treatment for PTSD under the Medicare Better Access scheme.
Consult Your GP
Book a double consultation with your General Practitioner (GP). Inform them you want to discuss your mental health and ask for a Mental Health Treatment Plan (MHTP).
Request Referral
Ask your GP to refer you to a clinical psychologist or EMDR therapist who specialises in trauma-informed care and PTSD. You can present names from our directory.
Schedule Session
Schedule your initial consultation. Under the MHTP, Medicare rebate subsidies cover up to 10 individual psychology consultations per calendar year.
Clinical Treatment
Work alongside your clinical specialist. They will measure your symptom severity over sessions using standard scales like the PCL-5 checklist to review recovery.
Support for Families & Carers
Living alongside a family member with PTSD presents unique challenges. Carers frequently experience elevated levels of stress, exhaustion, or secondary trauma symptoms.
Our carer support network offers guides, educational webinars, and local peer support groups where you can share experiences with others in similar situations. Remember: looking after your own mental health is essential to helping them recover.
Support FAQs
Have questions about session costs, referral pathways, or veteran eligibility? Find answers below.
With a Mental Health Treatment Plan, Medicare provides a rebate of $141.85 per session for a clinical psychologist (or $96.65 for a general psychologist) for up to 10 sessions per year. Out-of-pocket gap fees vary depending on the practitioner's rates, though some offer bulk-billing for concession holders.
Eligible veterans and ADF personnel can access fully funded mental health treatment via the Department of Veterans' Affairs (DVA). Gold and White health card holders can access unlimited psychological treatment with no out-of-pocket gap costs. Additionally, Open Arms provides free 24/7 counseling at 1800 011 046.
Yes. The Australian government has made Medicare rebates permanent for telehealth video consultations. This allows individuals in regional, rural, or remote locations to consult with specialized clinical trauma psychologists in metropolitan centers without traveling.