Privacy Policy

1. Introduction

PTSD Frontline Limited (ABN: 92 644 512 756) is committed to protecting your privacy. This Privacy Policy details how we collect, use, disclose, and secure your personal and sensitive health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all interactions with our organization, including visiting our Hawthorn headquarters, utilizing our referral hotlines, booking CPD training, downloading resource checklists, and subscribing to our newsletters.

2. Information We Collect

We only collect personal information that is reasonably necessary for our core activities. The types of data we collect include:

• Contact Information: Name, address, phone number, email address.
• Professional Details: AHPRA registration, practice location, specialties (for directory clinicians).
• Sensitive Information: Health-related details, such as PTSD symptoms, trauma exposures, or referral pathways requested (collected only with explicit consent through our helplines or intake sheets).
• Transaction Data: Payment details for training summit bookings or tax-deductible donations.

3. How We Use Personal Information

We use your information to deliver high-quality, clinical-grade services. Specifically, we use collected data to:

• Respond to your support and referral inquiries.
• Coordinate and publish our national trauma practitioner database.
• Deliver accredited professional development (CPD) webinars and issue certificates.
• Process tax-deductible donations and send receipts.
• Distribute newsletters containing new guides or stories (you can opt-out at any time).

4. Disclosure of Information

We respect your confidentiality. We do not sell or rent personal information to third parties. We will only disclose your data to third parties under the following circumstances:

• With your explicit, written consent (e.g., sharing health details to refer you to a local clinical psychologist).
• To contracted service providers who assist our operations (such as secure email servers or payment gateways), bound by confidentiality agreements.
• When required or authorised by Australian law (e.g., to prevent a serious, imminent threat to life or public health).

5. Security & Storage

Personal and health information is stored securely in encrypted databases and password-protected files. We employ robust firewall systems, secure socket layers (SSL), and regular security testing to defend against unauthorized access, loss, or disclosure.

Data is held in secure Australian data centers. Physical documents collected at our office are stored in locked filing cabinets and shredded securely when no longer required.

6. Access & Correcting Your Data

Under the APPs, you have the right to request access to the personal or clinical information we hold about you. You can also request that we correct any inaccurate, incomplete, or out-of-date information.

To request access, please contact our Privacy Officer using the email address below. We will respond to your request within 30 days and provide access, subject to verified identity checks.

7. Contact Privacy Officer

If you have questions regarding this policy, want to file a complaint regarding an APP breach, or wish to correct your information, please contact us: